Booking and Payment:

• Enquiries can be made through our website or by email or phone.

• To confirm arrangements, the party leader must pay 100% of the total amount at least 1 week prior to arrival for accommodation or 24 hours prior to trips.

• Confirmation of payment must be sent within 24 hours.

• Payment must be received within two days; otherwise, the booking will be canceled.

• Discounts of 17% are available for direct bookings of accommodation.

• Payment can be made through bank transfer or WSPay.
   

 

Privacy Policy:

• Only essential guest information is collected.

• Guests are informed about information collection and have a choice regarding their data.

• Information provided is kept confidential and accessible only to authorized employees.

• Employees and business partners are required to respect the privacy policy.

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Tourist Tax:

• Guests are required to pay tourist tax upon arrival, which is included in the accommodation price.

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Additional Services:

• Additional services should be arranged prior to or immediately after booking.

• Payment for additional services is typically made on-site.

• Prices of additional services may change, and guests have the right to cancel reserved additional services in case of price changes.

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Environment:​

• Nostra Tours is not responsible for any building or road works near the property.

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Luggage:

• Nostra Tours is not responsible for damaged, lost, or stolen luggage in the accommodation unit or during the trip.

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Cancellation and Amendments Policy:

• Cancellations or amendments can be made by email.

• Cancellations take effect from the date received.

• Cancellations must be made by the party leader.

• Name changes, date changes, or changes in the number of travelers are free of charge.

• Late cancellations may result in the loss of the total payment.

• No refund is possible for bookings made under special offers.

• In exceptional cases, a partial refund may be granted by Nostra Tours.

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Responsibilities:

• Nostra Tours is responsible for managing services and protecting the interests of guests.

• Guests must carry valid travel documents, follow regulations, and respect house rules.

• Guests are responsible for any damages caused due to recklessness or poor behavior.

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Insurance:

• It is strongly recommended to have personal travel insurance for all party members.

• Insurance should cover booking cancellations.

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Complaints Resolution:

• Problems or objections must be reported immediately to Nostra Tours.

• Failure to report complaints may result in a limited ability to investigate or rectify the issue.

• Nostra Tours will handle objective and justified complaints and may not be able to assist with unsubstantiated complaints.

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Jurisdiction:

• If a guest is not satisfied with the complaint resolution, legal proceedings can be initiated at the Commercial Court in Zadar.

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Copyright and Authorization:

• Nostra Tours owns exclusive rights to some photographs on the website.

• Texts on the website are copyrighted and should not be copied or published without authorization.

• Company Details:

• Company Name and Address: NOSTRA TOURS d.o.o., Gospina 5, 22300 Knin, Croatia

• Contact: info@nostratours.com, +00381 91 9740130 (Jelena)

• Opening Hours: January to December, weekdays from 08:00 to 15:00

• Company Registration: Commercial Court in Zadar, MBS: 081341782, OIB: 01601057829

Turistička inspekcija, Šubićeva ulica 29